In accordance with Sec. 6.3
of the Public Offer, refunds are possible if you have not yet been granted access to the course materials (access to the personal account). To initiate a refund, the following steps must be taken:
- Submit a Refund Application (a sample form can be downloaded here). The application must be filled out in Ukrainian (our team will assist any international students). In the application, include your payment receipt number (also known as the order number, which can be found in the email received from the platform after the purchase); the payment date, and the cost of the course/intensive/webinar you purchased, in hryvnia (this information can be viewed on the product card on the website). At the top, include your full name, address, phone number, and email. Below, include the date of submission and your surname and initials. After that, the application needs to be printed and manually signed. The scanned application, along with other documents, should be sent to our team at [email protected].
- A copy of the payment receipt (generated by the Fondy payment service during payment) or a copy of the bank statement regarding your transaction (which can be downloaded from any banking app; if necessary, consult your bank for instructions).
- A copy of the first page of your passport or any government issued ID.
- A copy of your Taxpayer Identification Number.
If you have any questions, please contact our team at [email protected]